Service Quality Assurance
The benefits

Service Quality Assurance provides you with:

A multi-adaptable solution
End-to-end management service impact analysis
Role based management available to customers

A multi-adaptable solution

The Service Quality Assurance solution integrates a unique service modeling approach, which suitably maps various types of services onto different technologies, and allows definition of classes of service (SLA models) along with business operation policies. You can adapt and extend this definition of your environment according to your operational requirements and technology constraints.

End-to-end management service impact analysis

From creation of telecom services to end of use, from service design to network element maintenance, the OSS integrates and automates all critical operations.

The inventory of your models, together with the particular services and contracts run for your customers, is accessible by any application. Used as a core foundation of Service Quality Assurance, it allows a truly proactive operation of your business environment.

Through the inventory and service impact capabilities, a service provider can determine quickly what services are related to the infrastructure problems and what the SLA cost impact will be for affected customers.

Role-based management available to your customers

The Service Quality Assurance front-end console can be fully customized based on the definition and assignment of roles to each individual operator. Your customers can securely be granted access to the information related to your joint business.

Want to know more? Discover Service Quality Assurance features >>




Service Quality Assurance Overview Benefits Features Brochure (PDF) White paper	Evidian > Products > OpenMaster for Telecom > SQA Service Quality Assurance The benefits Service Quality Assurance provides you with: A multi-adaptable solution End-to-end management service impact analysis Role based management available to customers A multi-adaptable solution The Service Quality Assurance solution integrates a unique service modeling approach, which suitably maps various types of services onto different technologies, and allows definition of classes of service (SLA models) along with business operation policies. You can adapt and extend this definition of your environment according to your operational requirements and technology constraints. End-to-end management service impact analysis From creation of telecom services to end of use, from service design to network element maintenance, the OSS integrates and automates all critical operations. The inventory of your models, together with the particular services and contracts run for your customers, is accessible by any application. Used as a core foundation of Service Quality Assurance, it allows a truly proactive operation of your business environment. Through the inventory and service impact capabilities, a service provider can determine quickly what services are related to the infrastructure problems and what the SLA cost impact will be for affected customers. Role-based management available to your customers The Service Quality Assurance front-end console can be fully customized based on the definition and assignment of roles to each individual operator. Your customers can securely be granted access to the information related to your joint business. Want to know more? Discover Service Quality Assurance features >>	Benefits for your business Your knowledge of telecoms and our expertise in management: Time-to-market The "multi-multi" modeling capability provides the adaptability of the solution to your business (existing or new types of services), and to the network infrastructure. The ability to integrate a complete OSS solution enables quick deployment of new telecommunication services. Reduce customer churn Proactive end-to-end management is a key to ensuring high quality of services, and, in turn, customer satisfaction. Through role-based management consoles, your customer can see how you fulfill QoS commitments. Increase your ROI A network-to-service proactive management, by integrating the Service Quality Assurance solution with the other capabilities of the OpenMaster for Telecom offer, guarantees an accurate management chain for best usage of any telecommunication resource. Evidian NewsDesk Get regular news about secure management solutions and best practices >> QUESTIONS?