OpenMaster for Telecom:
Products

Telecom Infrastructure Assurance

Telecom Infrastructure Assurance is an advanced fault management application that provides the essential ability to dynamically monitor the overall telecommunications infrastructure, correlating and resolving network events that affect service quality. This includes such functions as root-cause analysis, monitoring and alarming through a rules-based engine for impact analysis. The fault management capability provides an automated, proactive problem handling workflow that allows a perspective on service that is client oriented.

Service Quality Management

The Service Quality Management application automates service assurance and Operational Support Systems (OSS) processes.

It includes a service inventory that dynamically reflects the status of the network and its usage, and describes services independently of the infrastructure technology, which may change over time. This inventory automatically gathers data in real time about customers, services, network elements and contracts, and can be synchronized with service fulfillment processes or other OSS inventories.

In addition, a SLA Conformance Controller measures the actual-service quality of the infrastructure, and a Service Manager provides a single point of access to the whole set of OSS and related applications (sales, billing, configuration, problem handling, monitoring,...).

The Service Manager performs automated corrective or proactive management operations, to quickly determine what services are related to the infrastructure problems and what the service level agreement (SLA) cost impact will be for affected customers. By avoiding service disruptions, this approach helps providers keep their networked services running in compliance with customer SLAs.

Solution Builder Toolkits

OpenMaster for Telecom Solution Builder is a comprehensive development environment that allows service representatives to develop, customize and deploy new services and products quickly and efficiently. This function is built on a set of toolkits which incorporate Corba, Java and web-based technologies to provide unparalleled ease of use. It also allows easy OSS integration with other vendors.

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