OpenMaster SLA Enterprise-wide service level metrics

Negotiate and demonstrate IT quality

Service Level Agreements are an increasingly popular way to formalize the quality of IT service levels, whether the service is provided by the internal IT organization or by external application service providers (ASPs) or managed service providers (MSPs). They bring benefits to all concerned, but they do demand regular, accurate, and unambiguous reports on whether the service levels actually delivered do meet the commitments.

OpenMaster SLA provides precise measurement of SLA compliance, capturing, consolidating, and charting the service levels provided by the different components of the information system.

It gathers information from operating systems, databases, applications, network components, and any IT resource able to generate an alarm, event or log file, consolidates them in a relational database, and generates reports via various reporting options:

Ready-to-run reporting on systems, networks, alarms and resource availability using OpenMaster SLA expertise packages
Personalized service level metrics, reporting on specific objects in specific formats, using OpenMaster SLA toolkits
Intelligent correlation and reporting tools, with powerful data mining technology

Features

OpenMaster SLA has a flexible user interface that adapts easily to the needs of systems administrators, information system managers, Help Desk staff,...
It uses the same scalable architecture and intelligent data gathering tools as OpenMaster SLM: it can handle thousands of managed components
Professional services available from Evidian and partners include auditing and consulting, customization and integration, deployment, support and training





OpenMaster SLA Negotiate and demonstrate IT quality Expertise package Information distribution Toolkits White papers	Evidian > Products > OpenMaster > Service Level Agreement OpenMaster SLA Enterprise-wide service level metrics Negotiate and demonstrate IT quality Service Level Agreements are an increasingly popular way to formalize the quality of IT service levels, whether the service is provided by the internal IT organization or by external application service providers (ASPs) or managed service providers (MSPs). They bring benefits to all concerned, but they do demand regular, accurate, and unambiguous reports on whether the service levels actually delivered do meet the commitments. OpenMaster SLA provides precise measurement of SLA compliance, capturing, consolidating, and charting the service levels provided by the different components of the information system. It gathers information from operating systems, databases, applications, network components, and any IT resource able to generate an alarm, event or log file, consolidates them in a relational database, and generates reports via various reporting options: Ready-to-run reporting on systems, networks, alarms and resource availability using OpenMaster SLA expertise packages Personalized service level metrics, reporting on specific objects in specific formats, using OpenMaster SLA toolkits Intelligent correlation and reporting tools, with powerful data mining technology Features OpenMaster SLA has a flexible user interface that adapts easily to the needs of systems administrators, information system managers, Help Desk staff,... It uses the same scalable architecture and intelligent data gathering tools as OpenMaster SLM: it can handle thousands of managed components Professional services available from Evidian and partners include auditing and consulting, customization and integration, deployment, support and training	Service level agreement benefits For line-of-business management: Direct, clear, understandable view of IT service quality Contractual commitment to quality from the IT supplier For IT management: Rapid return on investment Ease in negotiating service levels Reduced overhead Lower SLA penalties Improved customer loyalty Ability to attract new customers Other advantages In addition to the reporting functions specific to service level agreements, you can also use OpenMaster SLA reporting functions to: Identify bottlenecks and underloads Anticipate problems Plan resource evolution Optimize the deployment of operations personnel Evidian NewsDesk Get regular news about secure management solutions and best practices >> QUESTIONS?